Orkestra Online
  • Introduction
  • What is free and what needs a subscription?
  • Orkestra Desktop App
    • LogIn
    • Navigating the content
    • What is a Hub?
    • What is a Workspace?
    • Package Syncing
    • Uploading Definitions to the Orkestra Online Platform
    • Definition MetaData and Documentation
    • Versioning
    • Analytics
    • Run Inspector
    • Orkestra Account Settings
  • WEB APP
    • Introduction
    • Login to Web App
    • Search and filters
    • Version history and Run Inspector
    • Workspaces
      • Overview
      • Hub/Workspace Settings
      • Upload, Move, and Copy definitions
    • QuickAccess
      • Overview
      • Workspaces
    • Analytics
    • DevOps (in development)
    • Management console
    • Wiki
      • Documentation contents
      • Editor mode
    • Personal Settings
  • Orkestra Revit Addin
    • Introduction
    • LogIn
    • Orkestra Local Player Tab
    • Local QuickAccesses
    • Orkestra Online Player Tab
    • Online QuickAccesses
    • PlayLists
  • Orkestra Dynamo View Extension
    • Introduction
    • LogIn
    • Orkestra View Extension Local Tab
    • Orkestra View Extension Online Tab
    • OrkestraGIT
    • Auto UI Form
    • Node Snippets
    • Code Snippets
    • Error Filtering
  • ORKESTRA CIVIL 3D ADDIN
    • Introduction
    • LogIn
    • Orkestra Local Player Tab
    • Local QuickAccesses
    • Orkestra Online Player Tab
    • Online QuickAccesses
    • PlayLists
  • ORKESTRA RHINO PLUGIN
    • Introduction
    • LogIn
    • Grasshopper Plugin Deployment
    • Orkestra Rhino Local Tab
    • Local QuickAccesses
    • Orkestra Rhino Online Tab
    • Online QuickAccesses
    • Auto UI Form
  • Orkestra WEB API
    • Connecting Analytics to PowerBI
    • Content Metrics
  • Orkestra Dynamo Package
    • LogIn
    • Nodes
  • Orkestra SSO
    • Azure Active Directory
      • App Registration
      • Granting Accesses Through AAD
      • Logging in as a User
      • Enable SSO for WebApp
  • FAQ - Known Issues
    • SSO login issue in Revit / Rhino - endless spinning
    • SSO Login - credential error
    • Packages downloading at every login
    • 1.8.3 upgrade from previous version
    • Blank Orkestra Online Workspaces Screen
    • No dockable pane has been registered with this identifier
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  1. FAQ - Known Issues

Packages downloading at every login

If Orkestra attemps to redownload all your packages everytime you login through Revit / Civil 3d, it likely means that there is an issue with the package setup of one of your workspaces.

PreviousSSO Login - credential errorNext1.8.3 upgrade from previous version

Last updated 11 months ago

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The most common cause for this issue is the "docs" folder in the Orchid package.

Deploying the Orchid package

The Orchid package contains a folder named Docs that contains files with extremely long names (and have extremely long filepaths), such as : Orchid.RevitProject.Common.Link.SetCadFile(document,file,positioning,unit,colorMode,referencePoint,visibleLayersOnly,view,orientToView,thisViewOnly)

These long paths cause the System.IO.File.Delete method (standard method) to fail, causing Orkestra's package maintenance routines to not complete which, in turn, causes inconsistencies in run behavior.

How to solve it for now Before deploying the Orchid package, delete the “docs” folder. It doesn’t serve any computing purpose because it is only documentation for the nodes, it doesn’t contain anything necessary for the code to run.

⚠️ However, you’ll unfortunately need to manually cleanup the %APPDATA%\orkestra folders as Orkestra won’t be able to update those because of Orchid. This needs to be done on all affected computers, as Orkestra won't be able to perform the cleanup due to the issue mentioned above. ⚠️

In the future We have figured out a way to handle this by building a custom delete function. This will be pushed with the next Orkestra update.

If none of this fixes your issue, please reachout to [email protected] or on our page .

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